• The initiative was rolled out to ensure safety SOPs are practiced at all times
  • All malls are equipped with the necessary to keep patrons safe and secure with assistance from care ambassadors, thermal scanners and frequent sanitisation

 As Malaysia prepares for a bounce back in economic activities, Sunway Malls lends its support towards the country’s COVID-19 economy recovery strategy by encouraging heightened Social Distancing safety measures to keep shoppers and retailers well and safe in the fight to break the chain.

In line with its ‘Your Safe Space, Our Safe Space’ initiative, Sunway Malls has introduced additional Standard Operating Procedures (SOPs) in its malls across the country to include Social Distancing Officers (SDOs) – a team dedicated to analysing high-risk hotspots in its malls to ensure that both shoppers and retailers are practicing safe Social Distancing measures mapped out by the management.

The SDOs, comprising of Sunway Mall staffs, are tasked with carrying out core duties including dispersing large crowds in the malls and in stores, spacing out long queues at tenants outlets according to the demarcations, taking visitor’s temperature at mall entrances, reminding customers and retailers to wear masks, discouraging loitering at common or shared areas, ensuring retailers’ hand sanitisers and thermometers are working correctly and ensuring the overall cleanliness and hygiene of the mall.

To ensure the effectiveness of this initiative, selected tenants will also be appointed and trained as part of the Social Distancing Retail Crew to remind shoppers to keep their distance in stores.

Life-sized cut-outs of Social Distancing personalities featuring Sunway Malls staff and auxiliary police are placed throughout the mall to remind shoppers of important measures such as wearing a mask, keeping good hygiene and maintaining social distancing.

Sunway Pyramid has taken the initiative to the next level by placing fashionable mannequins dressed in apparel by fashion brands in the mall on benches to prevent close contact between shoppers. The mall’s beloved mascots Leo and Leona will also make an appearance as 3D cardboard figurines placed on benches for the same purpose.

Kevin Tan, COO of Sunway Malls elaborates that it was introduced as part of the malls’ Restart, Restore Recover plan to provide shoppers and tenants with peace of mind from the time they enter to the time they leave.

“In these unprecedented times, we at Sunway Malls have come forth with a clear plan to provide our shoppers with the certainty that our malls are a safe space to be. We prioritise their safety, take into account the speed at which we act and react and also innovate to help us, and our customers move forward beyond this MCO period. We know we can achieve this as long as all work together and do our part in following the safety and hygiene guidelines put in place for the benefit of all who walk through our doors,” he said.

For more information regarding Sunway Malls’ Restart, Restore, Recover initiative, please visit